Protecting your personal data is our top priority at mxcasino. On this page, we explain clearly — what data we collect, why we collect it, and what rights you have over your information.
By using mxcasino's services, you are considered to have accepted this Privacy Policy. If you have any questions, support@mxcasino.net— write to us in Bangla and we'll reply in Bangla.
Mxcasino believes your personal data belongs to you. This Privacy Policy is designed to give you full transparency — what data mxcasino collects, why it is collected, and how it is kept safe.
Our platform complies with international data protection standards. Every member's information is stored with the utmost care and is never shared with any unauthorised party. Keeping you safe at mxcasino is our greatest responsibility.
This policy was last updated on 1 January 2026. Should any changes be made in the future, you will be notified in advance through your registered contact details.
Mxcasino only collects data that is necessary to operate its services. No unnecessary information is requested.
| Data Type | What Is Collected | When Collected |
|---|---|---|
| Identity information | Name, date of birth, nationality, national ID number | During Registration & KYC Verification |
| Contact information | Mobile number, email address | At Account Opening |
| Financial Information | Mobile banking number (Mobile Pay/Nagad/Rocket), transaction history | Deposit and withdrawal times |
| Technical Information | IP address, browser type, device model, operating system | At every login session |
| Gaming Behavior | Play history, bet amounts, preferred games | During Platform Use |
| Communication Logs | Support chat records | During support chat or email |
Card numbers and full bank account details are never stored on mxcasino's servers. All payment processing takes place entirely at the payment gateway level.
Mxcasino uses collected data only for defined purposes. A valid legal basis is always established before any data is processed.
Marketing communications: No promotional messages will be sent without your consent. At any time, Promotions page you can opt out at any time.
The mxcasino website and app use cookies and similar technologies to enhance your experience and maintain platform security.
Optional cookies can be disabled at any time from your app or browser settings. However, some features may become limited.
Mxcasino never sells your personal data. However, certain information is shared with trusted partners as necessary to operate our services.
A strict Data Processing Agreement (DPA) is in place with every third party. They are not permitted to use your data for their own purposes.
Mxcasino does not retain data longer than necessary. A separate retention period is set for each category of data.
For the duration of active account + 5 years after closure. May be longer if required by law.
7 years from the date of transaction. Required under international AML regulations.
For the duration of account activity + 2 years after closure. Retained for responsible gaming monitoring.
Up to 12 months. Automatically deleted after security analysis.
Mxcasino gives you full control over your personal data. To exercise any of the rights below, support@mxcasino.net— we respond within 30 days.
You can request a copy of the information mxcasino holds about you at any time.
Requests to correct inaccurate or outdated information will be processed within 7 business days.
Unless required by law, you may request deletion of your data after your account is closed.
You can obtain a copy of your data in a machine-readable format (CSV/JSON).
You can request that your data not be used for specific purposes. Core services will continue unaffected.
You may opt out of the use of your data for marketing or profiling purposes at any time.
Mxcasino protects your data using industry-leading technology. Security is an ongoing commitment — regular audits and testing keep our systems up to date.
All mxcasino services are strictly for users aged 18 and above. We do not knowingly collect personal data from minors.
Age is verified at registration. If we ever discover that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
If you are aware that a minor is using mxcasino, please immediately support@mxcasino.netplease let us know.
Mxcasino may update this Privacy Policy from time to time, in response to new legal requirements, technological changes, or service improvements. For significant changes, you will be notified by email or in-app notification at least 14 days in advance.
Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. If you do not agree, you may request account closure.
For any privacy-related questions or complaints: support@mxcasino.net · Live chat active 24/7 · Average response time: 2 minutes.
The Core Pillars of Our Security
256-bit SSL and AES-256 database encryption — the same standard used by the banking industry, applied at mxcasino.
Your data is never sold to advertisers or data brokers — not under any circumstances, ever.
Only authorized staff can access member data. Every access is logged and regularly audited.
Our policy aligns with European data protection regulations — the strictest data privacy standards in the world.
Third-party experts conduct annual security assessments. Any vulnerabilities found are resolved within 48 hours.
Have a privacy question? Write to us in Bangla — our 24/7 support team responds in under 2 minutes.
Members' Frequently Asked Questions
Register with mxcasino — completely secure, transparent, and respectful of your privacy.