Account
Opening a new account at mxcasino is simple — the whole process takes just 3 minutes. Here's what you'll need during registration:
- 1Full Name: Enter your name exactly as it appears on your National ID or passport. An incorrect name may cause issues with withdrawals later.
- 2Mobile Number: An active Bangladeshi number (a Mobile Pay, Nagad, or Rocket number makes payments easier). OTP verification is required.
- 3Email Address: A valid, active email address. Used for password resets and important notifications.
- 4Date of Birth: You must be 18 years of age or older. KYC verification may be required.
- 5Password: Use at least 8 characters, including at least one number and one special character.
If you have a referral code, enter it during registration to unlock additional benefits. After registration, Go Here।
Account
To update your profile details, log in to your account and My Account → Profile Settingsgo there and you'll be able to update the following details:
- 1Display Name & Email: Can be edited directly. A verification link will be sent once you make changes.
- 2Change mobile number: Verify the OTP sent to your old number, then link the new number. OTP verification for the new number is also required.
- 3Legal Name Change: If your KYC has already been verified, you'll need to contact the support team to change your name — support@mxcasino.netSend us an email.
- 4Bank / Mobile Banking Details: You can add a new Mobile Pay or Nagad number under the Payment Methods section in Profile Settings.
Once your mobile number is changed, OTPs to the old number will stop immediately. Make sure you're certain before confirming the change.
Security
Enabling 2FA on mxcasino is straightforward and significantly improves your account security. Every time you log in, you'll need to enter both your password and the OTP sent to your mobile.
- 1Log in to your account → click the profile icon in the top right corner.
- 2Security Settings or Security Settingsand go there.
- 3Two-Factor Authentication Find the option and enable it.
- 4A verification code will be sent to your registered mobile — use it to activate 2FA.
- 5From now on, every login will require both your password and an OTP.
If you lose your phone or change your number, contact support immediately — otherwise you may have trouble accessing your account.
Security
On mxcasino, entering the wrong password 5 times in a row will temporarily lock your account — this is a security measure. There are two ways to unlock it:
- 1Auto-Unlock: Wait 30 minutes. After that, the lock will lift automatically and you can try logging in again.
- 2Password Reset: On the login page, click "Forgot Password?" → enter your registered mobile number or email → an OTP or reset link will be sent → set your new password. The whole process takes under 3 minutes.
- 3Support Assistance: If neither method works support@mxcasino.netEmail us or go to live chat — your identity will be verified and your account will be recovered.
Never share your password with anyone — mxcasino support will never ask for it.
Responsible Gaming
Absolutely — and it's completely free. mxcasino believes responsible gaming is every member's right. Log in to your account and Account Settings → Responsible Gaminggo there and you'll find the following tools:
- 1Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis. Decreasing your limit takes effect immediately; increasing it requires a 72-hour waiting period.
- 2Loss Limit: Set a cap on how much you're willing to lose in a given session. Once the limit is reached, your session will end automatically.
- 3Session Time Limit: Set how long you want to play — you'll get an automatic reminder when your session time is up.
- 4Cooling-Off / Self-Exclusion: You can exclude yourself from the platform for any period between 24 hours and 5 years.
App
If the app won't open or keeps crashing, it's usually due to a pending update or accumulated cache. Try the following steps one by one:
- 1Update the app: mxcasino App Pageand download the latest version. Older versions sometimes fail to maintain a stable connection with the server.
- 2Clear the cache: On Android, go to Settings → Apps → mxcasino → Clear Cache. On iPhone, delete the app and reinstall it.
- 3Restart your phone: A simple restart often resolves the issue.
- 4Check your internet connection: Try both mobile data and Wi-Fi.
- 5Still not working? Android 8.0+ and iOS 12+ are required. The app may not run on older devices — in that case, visit mxcasino.net through your browser.
If the issue persists, contact support with your device model and app version.
Tournament
mxcasino runs multiple tournaments and leaderboard events every week and every month — across all three categories: Sports Betting, slots, and Live Casino.
- 1Participation: Most tournaments don't require separate registration — just place bets on the eligible game and points are added automatically. Some premium tournaments may require a minimum deposit or a certain VIP level.
- 2Points System: Typically 1 point per ৳100 bet. Higher bets may come with multiplier bonuses. Stay at the top of the leaderboard and earn weekly rewards.
- 3Prize Distribution: Prize money is credited to your account within 48 hours of the tournament ending. Cash prizes go directly to your balance; bonus prizes may carry wagering requirements.
- 4View Results: Latest Promotions The page lists dates, prizes, and rules for all ongoing and upcoming tournaments.
VIP members can enter exclusive high-roller tournaments, where prize pools are typically ৳50,000 or more.